Talk to the Experts (888) 409-1115

Frequently Asked Questions

RestaurantFurniture.Net is a leading contract seating importer and distributor.

As one of North America’s leading suppliers of restaurant furniture, Restaurant.furniture.net has the ability to provide customers with an unparalleled selection of quality commercial furniture. Our FAQ section will address common questions and concerns to help you make an informed purchase.

Quality

What is your warranty policy on furniture?

We are proud to offer the most extensive warranty on commercial furniture in the industry. The warranty period may vary on certain products. Contact our sales department for more information on a particular product at (888) 409-1115.

How is commercial grade furniture different than other furniture?

Our furniture is specifically designed and built for heavy commercial usage in the restaurant and hospitality industries. We sell exclusively to restaurants, hotels, bars and other commercial venues. Our wood chairs are strength tested and approved by BIFMA. Most of furniture is manufactured in the USA, Europe and China.

What is BIFMA?

BIFMA – the Business Institutional Furniture Manufacturers Association is a non-profit industry trade organization that sets internationally recognized safety and performance standards for the commercial furniture industry. These standards ensure that manufacturers and suppliers provide restaurant furniture that is tested for strength, ergonomics, safety and performance. For more information visit: http://www.bifma.org

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General

How many chairs do I need? What size tables should I buy?

We know that planning restaurant seating can be difficult. That’s why we’ve created a Seating Capacity Guide and other helpful tools in our help section. Our experienced seating experts are also here to answer all your questions. Give them a call at (888) 409-1115.

Is the furniture delivered fully assembled?

There is no assembly required for most of our wood chairs. Some wood chairs are shipped with the seats unattached for a discount. Customers can choose to have metal chairs delivered with the seats assembled or unattached. The seat can be easily assembled with 4 screws which are provided.

Can I get wood or fabric samples?

To request a free sample, please contact our sales department at (888) 409-115 or email us a sales@restaurantfurniture.net

How should I maintain my furniture?

Most of our furniture is easy to care for and can be cleaned with a damp cloth. For maintenance and cleaning requirements consult with our Furniture Maintenance Guide.

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Ordering

Can orders be placed by phone or fax?

Yes. Customers can order online or by telephone or fax. Please call our sales department at (888) 409-1115 for custom orders or use our free live chat on restaurantfurniture.net.

Is there a minimum order?

Yes, because we are a commercial furniture supplier, do to shipping costs there is a minimum order of 8 pieces for tables and chairs, which can be mixed and matched. The only exception on quantity is our restaurant booths. For more information please contact our sales department at (888) 409-1115.

What is your cancellation policy?

Orders can be cancelled by phone or by email if production on the items has not begun. Custom orders already in production cannot be cancelled and there is a35% restocking fee for all non-custom orders. Fore more information on our return policy please refer to our returns and cancellations policy at: Returns Policy

Do you sell to residential customers?

Most of our commercial furniture is sold only to businesses and organizations .Certain items can be sold to residential customers, depending on the quantity.

Can I make a custom order?

Yes, our sales department can assist you with custom orders for restaurant and bar furniture. They can be contacted at (888) 409-1115.

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Payment & Privacy

What payment methods are accepted?

You can pay by Visa, Mastercard or American Express or by check, money order or wire transfer.

Is online ordering safe?

Yes, your security and privacy is of top importance to us. Your information is secure and private and all of your shipping and credit card information is protected with Industry-Standard SSL encryption technology.

Is my personal information secure?

Yes. Your privacy is very important to us and we will safeguard your personal information according to appropriate industry guidelines. For more information please visit our Privacy Policy section.

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Delivery

What should I do when the furniture is delivered?

It is important to inspect the merchandise for any missing or damaged items at the time of delivery. Any damaged or missing items must be noted on the Bill of Lading and all damages must be noted on the delivery receipt.

Do you ship internationally?

In addition to all continental states we also ship to most of Canada. If the order is large enough we may ship to Alaska, Hawaii or Puerto Rico. Please contact our sales department for shipping to these locations.

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Shipping

How can I track my order?

Once your order is shipped a confirmation email will be sent with tracking information. Our customer service department will be happy to help you with any concerns at (888) 409-1115.

How much does shipping cost?

You can calculate your shipping costs online at restaurantfurniture.net. If you need assistance calculating the shipping our sales department will be happy to provide you with a freight quote. Free shipping is offered some products with minimum quantities. They can be contacted at (888) 409-115.

How will my order be shipped?

All of our merchandise is shipped by freight companies that we partner with. The orders are packed and shipped carefully to prevent any damages during transport.

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Why should you buy from us?

  • All of our furniture is built according to the highest commercial industry standards for durability.
  • We manufacture our restaurant furniture, ensuring top quality.
  • Our seating experts will give you free advice on topics such as what furniture is right for you and how to plan your seating.
  • We offer free online tools such as or 3D Booth Designer and our Restaurant Booth Calculator
  • Our help center offers many valuable resources.
  • We offer top notch customer support and stand behind our products 100%.

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What makes us different?

  • Top Quality Commercial Furniture
    All of our wood chairs are tested for strength and quality and are certified by BIFMA, which sets the industry standard for commercial furniture.
  • Price Guarantee
    We guarantee the best price and we will beat our competitor’s price by 5%.
  • Excellent Customer Service and support
    Our customer service team is with you throughout the entire process, to ensure you get the best service and the right product. They are also available to give knowledgeable advice to help your with your seating and furniture needs.
  • Quick Shipping
    Need your furniture fast? Check our Quick Ship section for a wide selection of many Quick Ship products that are in stock and ready to be shipped to you immediately. Most Quick Ship items can be delivered in as little as 7 – 10 days. Also because our furniture is made and stocked in the US that means we can get your order delivered faster to you.
  • Made in the USA
    We are proud to bring manufacturing back to the USA and many of our wood chairs and are built by skilled American craftsmen.
  • Sample shipped to you
    We can ship a sample to you so you can be sure of what you are getting. Our customer team will be happy to send you a sample of our upholstery material such as vinyl or fabrics and we will also send samples of wood finishes, metal swatches, etc.

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