Help Center

Shipping charges displayed online are estimates only and are intended to provide an approximate freight cost before your order is processed. Freight rates can vary based on destination, delivery requirements, and carrier pricing, so the final shipping cost may differ from the estimate shown online.

At checkout, you will be shown the most accurate shipping cost available at that time. Freight estimates are based on the most competitive rates available when the order is placed.

Actual shipping charges may vary depending on the delivery location, site conditions, and any additional services required. If there is a difference between the estimated and actual freight cost, you will be notified before your credit card is charged.

Customers may also arrange their own freight carrier if preferred.

Yes. Customers are welcome to use their own freight carrier for shipments. If you prefer to make your own transportation arrangements, please notify RestaurantFurniture.net when placing your order so we can coordinate pickup and shipping details with your designated carrier.

Once merchandise leaves our shipping dock, any freight claims for damage, loss, or shortages must be handled directly with the carrier according to that carrier's claims procedures and policies.

Using your own carrier does not change our product warranty, return policies, or any other terms and conditions associated with your purchase.

Standard freight delivery is designed for commercial locations with a receiving dock. The shipment is delivered to your dock or receiving area, and additional services are not included unless requested in advance.

Standard freight service includes dock delivery only. Inside delivery is not included as part of standard freight service.

Liftgate service is not included unless it is requested before the order ships. If your location does not have a receiving dock, liftgate service may be required for delivery.

Expedited and guaranteed delivery services may be available for an additional charge. Any special delivery requirements should be arranged before your order ships to help avoid delays or additional fees.

Tailgate delivery means the carrier delivers the shipment to your location and makes it available at the back of the truck. This service does not include unloading the freight or moving the merchandise into your building.

Most commercial shipments are delivered using standard freight service. Customers with dock-height facilities can typically receive freight directly from the truck at their receiving area.

If your location does not have a loading dock or forklift, you may be responsible for unloading the shipment when it arrives. It is important to ensure that adequate personnel and any necessary equipment are available at the time of delivery.

Additional services, including liftgate delivery, are not included with tailgate delivery and must be requested before the shipment is scheduled. Advance arrangements help ensure the carrier can provide the services needed for a successful delivery.

If your location does not have a loading dock or forklift available, liftgate service is strongly recommended. A liftgate allows the carrier to safely lower freight from the truck to ground level at the delivery site.

Liftgate service is commonly required for locations that cannot unload freight directly from a commercial truck. It is often necessary for schools, churches, small businesses, and residential deliveries.

Because liftgate-equipped trucks may not be available in all areas, liftgate service must be requested before your order ships. Advance notice helps ensure the carrier can accommodate your delivery requirements.

Additional charges apply for liftgate service. Customers should inform RestaurantFurniture.net of any special delivery requirements when placing an order so the appropriate arrangements can be made.

Unless guaranteed freight service has been purchased, all delivery dates and transit times are estimates only. Actual delivery times may vary depending on carrier schedules, destination, and other factors beyond our control.

Standard transit times are provided as estimates to help customers plan for delivery. However, weather conditions, carrier delays, traffic disruptions, and other unforeseen circumstances can affect shipping schedules.

For shipments that require a specific delivery date, guaranteed delivery service may be available in some areas for an additional charge. Availability depends on the carrier, destination, and shipping requirements.

Customers working with strict deadlines are encouraged to contact customer service before placing an order to discuss available shipping options and transit expectations.

Estimated delivery dates are not guaranteed unless special shipping arrangements have been made and confirmed prior to shipment.

Yes. RestaurantFurniture.net ships to customers throughout Canada. Canadian orders are welcome; however, customers are responsible for certain customs and import-related requirements associated with international shipments.

Before your order ships, a customs broker must be arranged to facilitate the import process. Customers are responsible for selecting and coordinating with their customs broker prior to shipment.

Freight rates quoted by RestaurantFurniture.net cover transportation only and do not include customs brokerage fees. Any charges associated with customs clearance are the responsibility of the customer.

Canadian duties, taxes, GST/HST, PST, and any other applicable import fees are not included in the shipping cost. These charges are assessed separately and may vary depending on the products being imported and the destination province.

Customers are responsible for all applicable import-related charges, including customs fees, duties, taxes, brokerage fees, and any other costs required to clear the shipment through Canadian customs.

Most orders ship within approximately 14–21 business days unless otherwise noted on the product page or quoted by customer service. Lead times may vary by product, manufacturer, and order requirements.

Standard lead times are typically 14–21 business days. Lead time refers to the time required to manufacture, prepare, and process your order before it is released for shipment.

Production lead time does not include shipping transit time. Once an order has shipped, the carrier's transit schedule will determine how long it takes to reach the delivery destination.

Estimated delivery dates are based on both production schedules and freight transit times. Actual delivery timing may vary depending on manufacturing schedules, carrier availability, and the final delivery location.

Custom furniture is built specifically to your requirements and generally requires additional production time compared to stock items. Because each piece is made to order, production schedules can vary based on the specifications selected.

Custom orders may require up to 8 weeks or longer to manufacture. Production times vary by product type, manufacturer, and the level of customization involved.

Lead times can be affected by upholstery selections, finish options, custom dimensions, and other special modifications. Certain custom features may require additional production time beyond standard manufacturing schedules.

Customers working with project deadlines or scheduled installation dates should confirm current lead times before placing an order. This helps ensure production schedules align with project requirements and delivery expectations.

Many products are available with shorter lead times for customers who need furniture as quickly as possible. Availability depends on the specific product, manufacturer, and current inventory levels.

Some products are stocked or produced using standard specifications, allowing them to ship more quickly than custom or made-to-order items. Faster-shipping options may be available across a variety of product categories.

Because product availability varies by item, lead times can differ significantly from one product to another. Current availability is subject to change based on inventory and production schedules.

Customer service can help identify products with shorter lead times and recommend options that may better meet your schedule. Customers with specific delivery requirements are encouraged to discuss any deadlines before placing an order.

Yes. If you have an opening date, renovation schedule, event deadline, or other time-sensitive project, we recommend contacting customer service before placing your order. Early planning can help identify products and shipping options that may better align with your timeline.

Our representatives can provide current lead-time information when available and help you evaluate available options based on your project requirements. Lead times vary by product, manufacturer, and production schedule.

Expedited shipping options may be available for some orders, depending on the product, destination, and carrier availability. Additional charges may apply for expedited freight services.

Please keep in mind that estimated delivery dates are subject to production schedules and carrier performance. Manufacturing delays, transit conditions, and other factors can affect final delivery timing.

Guaranteed delivery dates are only available when guaranteed freight service has been purchased and confirmed prior to shipment.

In some cases, additional shipping charges may be billed after delivery if the freight carrier assesses accessorial fees that were not included in the original shipping quote. Common examples include liftgate service, inside delivery, residential delivery, limited-access locations, or other special delivery services.

During checkout, customers are asked to confirm whether liftgate service or inside delivery is needed and whether the shipment is being delivered to a commercial business location. Shipping quotes are based on the information provided at the time the order is placed.

If the freight carrier later bills RestaurantFurniture.net for additional services that were required at delivery but were not requested in advance, those charges may be passed through to the customer. Any additional charge reflects fees assessed by the carrier and is not an additional product charge.

Before signing for your shipment, carefully inspect the delivery for any visible damage, shortages, or missing items. Taking a few moments to review the shipment upon arrival can help prevent delays in resolving freight-related issues.

Check all cartons, packaging, and any visible merchandise for signs of damage. You should also verify that the number of pieces received matches the quantities listed on the shipping paperwork.

Any visible damage, shortages, or missing items must be noted on the carrier's delivery receipt or bill of lading before signing for the shipment. Be as specific as possible when documenting any issues.

Keep a copy of the signed delivery receipt for your records. This documentation may be required if a freight claim needs to be filed.

Failure to document visible damage or shortages at the time of delivery may affect the outcome of a freight claim and could limit the carrier's ability to accept responsibility for the damage.

If you are unable to fully inspect your shipment at the time of delivery, you should protect your rights by noting that the shipment is subject to inspection before signing the delivery receipt. This helps document that a complete inspection could not be performed upon arrival.

Before signing, write "Subject to Inspection" on the carrier's delivery receipt. After delivery, open and inspect the shipment as soon as possible to check for any concealed damage or shortages.

If concealed damage is discovered, notify the freight carrier immediately. RestaurantFurniture.net recommends reporting concealed damage within 24 hours of delivery to help support the freight claim process.

Be sure to save all packaging materials, cartons, and damaged merchandise until the claim has been fully reviewed and resolved. These materials may be required by the carrier during the claims investigation.

Prompt inspection and reporting can help preserve your ability to pursue a freight claim and improve the likelihood of a successful resolution.

Once a shipment leaves the manufacturer's or warehouse's shipping dock, responsibility for the freight transfers to the carrier. For this reason, freight damage claims must be filed directly with the delivering carrier.

Customers should retain all packaging materials, cartons, and damaged products until the claim has been fully investigated and resolved. The carrier may require an inspection of the merchandise and packaging as part of the claims process.

Supporting documentation, including photographs, delivery receipts, and other shipping paperwork, may be required when filing a claim. Providing complete documentation can help support the carrier's review of the claim.

RestaurantFurniture.net may assist customers with the freight claim process when possible; however, final claim decisions are made solely by the freight carrier.

Claims should be filed as promptly as possible after damage is discovered. Timely reporting and complete documentation can improve the likelihood of a successful claim resolution.

No. According to company policy, responsibility for the shipment transfers to the freight carrier once the order has been picked up from the manufacturer's or warehouse's shipping dock. The carrier is responsible for the merchandise while it is in transit.

RestaurantFurniture.net is not responsible for damage that occurs after the carrier takes possession of the shipment. For this reason, customers should carefully inspect all deliveries upon arrival and document any visible damage, shortages, or missing items before accepting the shipment.

Any freight damage claim must be filed directly with the delivering carrier. Proper inspection and documentation at the time of delivery are essential for protecting your rights and supporting the claims process.

RestaurantFurniture.net may assist with claim documentation and communication when possible; however, the carrier is responsible for reviewing, processing, and making the final determination on all freight damage claims.

Most orders must be paid in full before they are shipped or delivered. Unless otherwise stated on your invoice or sales agreement, all orders are considered prepaid orders.

Full payment is generally required before delivery can be scheduled or merchandise can be released for shipment. Orders will remain on hold until all payment requirements have been satisfied.

Any special payment arrangements or approved payment terms must be agreed upon in advance and documented on the invoice or sales agreement. Customers should not assume payment terms apply unless they have been specifically authorized.

Customers are encouraged to review their invoice carefully for any payment terms, deposit requirements, or other conditions that may apply to their order.

If your order is scheduled to ship in multiple deliveries, payment must still be completed before the first shipment leaves the factory or warehouse. Payment requirements are based on the total order value rather than individual shipments.

The entire order balance must be paid before the first shipment can be released. Partial shipments do not create separate payment schedules or separate payment obligations.

Production and shipping schedules may vary depending on product availability, manufacturing lead times, and the specific items included in the order. As a result, some products may ship at different times even though they are part of the same order.

Customers should ensure all payment arrangements are completed in advance to avoid delays in production, shipment release, or delivery scheduling.

Any exceptions to standard payment requirements must be approved before shipment begins and must be documented in the applicable sales agreement or invoice.

Yes, orders may be canceled if production or packaging has not yet begun. Because many of our products are made to order, it is important to contact us as soon as possible if you need to modify or cancel an order.

All cancellation requests must be submitted in writing by email and should include your order number to help us process the request as quickly as possible.

Orders can only be canceled before production or packaging begins. Once manufacturing has started, custom products generally cannot be canceled because they are being built specifically to your order requirements.

Stock items that have already been packaged or prepared for shipment may no longer be eligible for cancellation. Cancellation eligibility depends on the status of the order at the time the request is received.

Approved cancellations of stock items may be subject to a 30% cancellation or restocking fee.

Yes, certain stock items may be eligible for return. Return eligibility varies by product and order status, and all returns must be approved before merchandise is sent back.

A return authorization must be obtained prior to returning any item. Products returned without prior authorization may not be accepted or processed.

To qualify for return, merchandise must be in its original condition and shipped back in the manufacturer's original packaging. Items that have been used, damaged, modified, or are otherwise not in resalable condition may not be eligible for return.

Approved returns of eligible stock items are subject to a 30% restocking fee. Customers are also responsible for all return shipping costs associated with returning the merchandise.

Because return policies can vary by manufacturer and product type, customers are encouraged to contact customer service to confirm return eligibility before initiating a return request.

No. Shipping charges are not refundable, even if the product itself qualifies for return. Any shipping costs paid on the original order are forfeited and will not be included in the refund amount.

If an item was sold with free shipping, the actual outbound shipping cost incurred to deliver the order will be deducted from the refund. This amount reflects the transportation cost associated with the original shipment.

Customers are responsible for all return shipping expenses. Any packaging, freight, transportation, or other costs associated with returning merchandise are the responsibility of the customer and will not be reimbursed.

Yes. Customers should keep all original boxes, packaging materials, and protective packing supplies until they are certain they will keep the product. Retaining the original packaging is important in the event a return is requested and approved.

Authorized returns must be shipped back in the original manufacturer's packaging. Returns submitted without the original boxes or packaging materials may be refused or may be subject to additional charges.

Customers are responsible for properly packaging returned merchandise to help prevent damage during transit. Keeping the original packaging helps ensure the product can be transported safely if a return is authorized.

Customers are also responsible for all return shipping and packaging costs associated with returning merchandise.

Possibly. Order changes may be available if your order has not yet entered production, packaging, or shipment. If you need to make a change, please contact RestaurantFurniture.net as soon as possible.

Change requests are most likely to be approved before production begins. Because many products are custom manufactured, the ability to modify an order becomes more limited once processing has started.

Whether changes can be accommodated depends on the current status of the order and the manufacturer's production schedule. Modifications cannot be guaranteed after production, packaging, or shipping has begun.

Additional charges may apply depending on the type of change requested and any costs already incurred in processing the order.

Custom furniture is built specifically to your requirements and generally requires additional production time compared to standard or stock items. Because each order is made to customer specifications, lead times are typically longer than those for non-custom products.

Custom orders may require up to 8 weeks or longer to manufacture, depending on the product and the scope of customization requested. Production schedules can vary by manufacturer and order complexity.

Lead times may be affected by upholstery selections, finish choices, custom dimensions, and other special modifications. Certain materials or custom features may require additional time for sourcing and production.

Because production schedules can vary, customers with project deadlines or scheduled opening dates should confirm current lead times before placing an order. Verifying lead times in advance can help ensure your order aligns with your project schedule.

Yes. Many of our restaurant furniture products can be customized to match your brand, décor, and functional requirements. Available customization options vary by product and manufacturer, allowing customers to create furniture solutions tailored to their specific project needs.

Customization options may include custom upholstery colors and materials for chairs, bar stools, and booths, as well as custom wood stain finishes for many American-made wood chairs, bar stools, and solid wood tables. Select products may also be available with custom metal finishes.

Custom booth sizes, shapes, and configurations are available for many booth models. In addition, custom table tops can often be produced in a variety of materials, finishes, sizes, and shapes to meet specific design and space requirements.

Special dimensions and non-standard sizing may also be available on select products. For wood furniture, we can often match an existing stain sample or color code provided by the customer to help coordinate with existing furnishings and interior décor.

Because customization options vary by product line and manufacturer, customers are encouraged to contact our sales team to discuss available options, lead times, and pricing for their project.

No. Custom-made products are manufactured specifically to your specifications and generally cannot be returned, canceled, or exchanged once production has begun. Because these items are built to order, they are not considered standard inventory.

Custom products include custom booths, custom upholstery selections, custom wood stains or finishes, custom dimensions or sizes, special-order materials, and other modified or made-to-order products. Any product manufactured to customer specifications is considered a custom order.

Once production begins, custom orders generally cannot be changed, canceled, returned, or exchanged. Manufacturing is initiated based on the specifications approved at the time the order is placed.

Because custom-made products are created specifically for your project and cannot typically be resold as standard inventory, all custom product sales are considered final.

Yes. All custom booths are handcrafted, and minor dimensional variations are considered normal. Because each booth is built by hand rather than mass-produced, slight differences in measurements may occur during the manufacturing process.

Our manufacturing tolerance allows for up to a 3% variation in any dimension. Variations within this range are consistent with accepted industry standards for custom-built furniture and are not considered manufacturing defects.

Customers should account for this allowable tolerance when planning installations, wall-to-wall applications, built-in seating arrangements, or other tight-fitting spaces. Careful planning can help ensure a successful installation while accommodating normal manufacturing variations.

Dimensional differences that fall within the stated tolerance are considered part of the normal production process and do not qualify as product defects or warranty issues.

Not always. Large custom booths are often manufactured and shipped in multiple sections to comply with freight carrier size limitations and to help reduce the risk of shipping damage during transit.

As a general guideline, straight booths longer than 72 inches may be divided into multiple sections. Curved, U-shaped, L-shaped, and other non-linear booth configurations larger than 48 inches may also be manufactured as separate connecting sections.

For example, a 150-inch wall bench may be shipped as two 75-inch sections or three 50-inch sections. Similarly, a U-shaped booth may be manufactured as multiple components that are assembled together during installation.

The final section configuration is determined by manufacturing and shipping requirements. Factors such as booth design, overall dimensions, freight restrictions, and transportation considerations all influence how a booth will be produced and shipped.

Yes. For many American-made wood chairs, bar stools, and solid wood tables, we can create custom stain finishes to help match your existing furniture, décor, or design requirements.

Customers may provide a physical finish sample, stain sample, paint code, or color code as a reference for the desired finish. These references help our manufacturers create a stain that closely matches the requested color.

Custom stain matching availability varies by product and manufacturer. Additional charges may apply for custom color matching services and special finish requests.

Yes. We can manufacture solid wood table tops up to 2 inches thick for customers seeking a heavier, more substantial appearance and feel.

Because a 2-inch thick table top requires significantly more material and additional manufacturing labor, it carries an additional charge compared to standard table tops.

As a general guideline, a 2-inch thick solid wood table top is approximately 75% more expensive than the standard table top price. Actual pricing may vary depending on the table size, wood species, and project requirements.

Yes. Most booth styles can be manufactured to custom lengths, heights, depths, and configurations to accommodate the specific needs of your space and seating layout.

Common customizations include wall benches, L-shaped booths, 3/4-circle booths, half-circle booths, and other custom seating arrangements. Many booth designs can be modified to maximize seating capacity while fitting the dimensions of your floor plan.

Custom booth configurations are available for a wide range of applications, including restaurants, bars, cafés, hospitality venues, and commercial dining spaces. Available options vary by booth style and manufacturer.

Our team can help determine the most effective booth configuration for your project and provide recommendations based on your floor plan, seating requirements, and design goals.

Yes. Many table tops can be manufactured in custom sizes and shapes to accommodate specific seating requirements, floor plans, and design preferences.

Available shape options may include square, rectangular, round, and oval. Available sizes and shape options vary by product line, material, and manufacturer.

Our team can help determine the most appropriate table top size and shape for your application and provide information on available customization options for your project.

While we strive for precise manufacturing, all custom booths are handcrafted rather than mass-produced. As a result, minor dimensional variations are a normal part of the manufacturing process.

Custom booth dimensions may vary by up to 3%, which falls within our accepted manufacturing tolerance. Variations within this range are considered normal and are not regarded as manufacturing defects.

Customers should allow for these normal manufacturing tolerances when measuring their space, planning installations, or designing wall-to-wall and other tight-fitting layouts.

Many booth products are highly customizable, and the price displayed online typically reflects a standard or base configuration. Final pricing may vary depending on the specific options selected for your project.

Factors that can affect pricing include booth height, upholstery selection, booth shape, custom dimensions, and other upgrades or modifications. Custom features often require additional materials, labor, or manufacturing time.

Because every custom project is unique, your official sales quote will reflect the exact specifications selected for your order. Customers are encouraged to contact our sales team for detailed pricing and customization options.

In many cases, yes. A wide range of restaurant furniture products can be customized to better match your design preferences, branding requirements, and overall décor.

Depending on the product, customization options may include upholstery colors, vinyl selections, fabric selections, wood stains, metal finishes, and custom booth configurations. Available options vary by product and manufacturer.

Customizations can help create a more cohesive and distinctive appearance throughout your dining space while supporting your functional and aesthetic goals.

Our team can work with you to identify available options and create furniture that complements your restaurant's design, atmosphere, and brand identity.

Custom furniture is manufactured according to the dimensions specified on the order. Because many custom products are handcrafted or built to order, slight dimensional variations may occur as part of the normal manufacturing process.

For custom booths, a dimensional tolerance of up to 3% is considered acceptable and falls within standard manufacturing guidelines. Variations within this range are considered normal and are not regarded as product defects.

Customers should account for these manufacturing tolerances when designing layouts, planning installations, or fitting furniture into existing spaces. Allowing for normal dimensional variation can help ensure a successful installation and proper fit.

Custom orders may only be modified or canceled before production begins. Because custom products are manufactured specifically to customer requirements, change requests become much more limited once processing has started.

Once manufacturing has begun, custom orders generally cannot be canceled, modified, returned, or refunded. Production is initiated based on the specifications approved at the time the order is placed.

Customers should carefully review all dimensions, finishes, materials, upholstery selections, and other product specifications before approving production. Verifying these details in advance helps ensure the finished product meets project requirements and expectations.

In some cases, yes. Certain customizations may require additional manufacturing time compared to standard products and configurations.

Custom upholstery selections, specialty finishes, color matching, and non-standard dimensions can all affect production schedules and may increase lead times. The impact on manufacturing time will vary depending on the specific product and customization requested.

Your sales representative will provide estimated lead times based on the exact specifications of your order. Lead time estimates are determined by the manufacturer, current production schedules, and the complexity of the customization.

Yes. Because custom products are manufactured specifically to customer specifications, a deposit is required before production can begin. This deposit allows materials to be ordered and manufacturing to be scheduled.

Custom orders require a 40% deposit at the time the order is placed. Production will not begin until the required deposit has been received and processed.

The remaining balance must be paid in full before the order can be shipped or delivered. Payment requirements and any applicable terms will be outlined on your invoice or sales agreement.

Custom products include items with special upholstery, finishes, dimensions, sizes, shapes, and other customer-requested modifications. Because these products are manufactured specifically for an individual order, deposits help cover the costs associated with materials and production.

All custom orders are subject to the company's custom-order cancellation and return policies. Customers should review these policies carefully before approving production.

RestaurantFurniture.net's warranty covers defects in materials and workmanship that occur under normal use and proper care. Warranty coverage is intended to protect customers against manufacturing defects and does not apply to issues caused by damage, misuse, or environmental conditions.

Warranty coverage applies to normal commercial use only. Defects resulting from manufacturing errors in materials or workmanship may be eligible for repair, replacement, or other remedies as determined by the manufacturer and warranty terms.

The warranty does not cover damage resulting from misuse, abuse, neglect, accidents, improper installation, or unauthorized repairs. Improper maintenance, cleaning methods, or failure to follow recommended care instructions may also void warranty coverage.

Damage that occurs during shipping or transportation is not covered under the product warranty. Freight-related damage must be addressed through the freight carrier and handled according to the applicable freight claim procedures.

Warranty terms and coverage may vary depending on the product, manufacturer, and materials involved. Customers should review the warranty information provided for their specific product or contact customer service for additional details.

If you believe your product has a warranty-related issue, contact customer service as soon as the problem is discovered. Prompt reporting can help expedite the review process and ensure the issue is evaluated as quickly as possible.

To initiate a warranty claim, customers will typically be asked to provide photographs showing the issue, along with purchase information and order details. Clear documentation helps our team assess the claim more efficiently.

Additional information or supporting documentation may be requested depending on the nature of the issue. Providing complete and accurate information can help avoid delays during the review process.

All warranty claims are reviewed to determine whether the reported issue qualifies for coverage under the applicable warranty terms. Coverage eligibility depends on the nature of the issue and the specific product involved.

In some cases, the product may need to be inspected before a final claim decision can be made. Inspection requirements vary depending on the product, manufacturer, and circumstances of the claim.

If a warranty claim is approved, RestaurantFurniture.net will determine the most appropriate resolution based on the nature of the issue, the product involved, and the applicable warranty terms.

When possible, the issue may be resolved through repair of the product or replacement of the affected component. Replacement parts may be provided when the problem can be corrected without replacing the entire product.

In certain situations, a product replacement may be offered if repair is not practical or does not adequately resolve the issue. The appropriate remedy will be determined based on the specific circumstances of the claim.

A partial refund may be considered when applicable. In some cases, a full refund may be provided if deemed appropriate by RestaurantFurniture.net.

The specific resolution offered will depend on the details of the warranty claim, the extent of the issue, and the product involved.

No. Products that have been altered, modified, or repaired without prior written authorization are generally not covered under the warranty. Unauthorized changes may affect the product's performance, construction, or intended use and can void warranty coverage.

Alterations to the product structure, finish, upholstery, hardware, or other components are not covered by the warranty. Any modification made after delivery should be approved in advance to avoid affecting warranty eligibility.

Repairs performed without prior written authorization may also impact warranty coverage. In some cases, unauthorized repair work can make it difficult to determine the cause of the issue being reported.

Customers should contact RestaurantFurniture.net before making any modifications or attempting repairs. Written approval may be required before corrective work is performed to ensure warranty coverage remains intact.

Not typically. Wood is a natural material that responds to changes in temperature and humidity. As a result, normal expansion, contraction, cracking, checking, or slight warping may occur over time and is not generally considered a manufacturing defect.

Environmental conditions can have a significant impact on wood products. Changes in humidity levels, moisture exposure, and fluctuations in temperature may affect the appearance and performance of solid wood furniture.

Natural wood movement, including shrinking, expansion, cracking, checking, and warping caused by environmental conditions, is considered a normal characteristic of wood and is not covered under the standard warranty.

Proper climate control, routine maintenance, and adherence to recommended care guidelines can help minimize the effects of natural wood movement and preserve the appearance of the product.

Warranty coverage generally applies to defects in materials and workmanship and does not extend to natural characteristics or environmental effects associated with wood products.

Yes. We encourage customers to order samples or swatches before making a final purchasing decision, particularly when matching existing furniture, décor, branding elements, or color schemes.

Fabric swatches are available for many upholstered products, and vinyl samples can often be provided to help evaluate color, texture, and overall appearance. Wood finish samples are also available for many wood furniture collections, while select products may offer metal finish samples as well.

Reviewing a sample in your actual environment can provide a more accurate representation of the material's color, texture, and finish under your lighting conditions. This can be especially helpful when coordinating new furniture with existing design elements.

Samples and swatches can also help avoid surprises caused by differences between online images and real-world materials. Because screen settings and photography can affect color appearance, reviewing a physical sample is often the best way to make a final selection.

Swatches can be ordered online from our Materials Library or by contacting customer service for information about available sample options, pricing, and ordering procedures.

Most samples are shipped using UPS Ground and are typically delivered within a few business days. Sample orders are processed separately from furniture orders and are intended to help customers evaluate materials and finishes before making a purchase.

In most cases, customers receive samples within approximately 2–3 business days after shipment. Actual delivery times may vary depending on your location and distance from the shipping origin.

All transit times are estimates and may be affected by carrier delays, weather conditions, service disruptions, or other factors outside of our control.

Customers should allow additional transit time during holidays, peak shipping periods, or times of unusually high carrier volume.

No. Colors and finishes displayed online should be viewed as representations only and may not exactly match the appearance of the actual product. Product photographs are intended to provide a general representation of available colors, materials, and finishes.

Actual stains, textures, wood grain patterns, and other material characteristics may vary from what is shown online. Natural materials, including wood, often contain unique variations that cannot be fully represented in product photography.

Color appearance can also be affected by photography, lighting conditions, and image processing. In addition, internet browsers, monitor settings, screen calibration, and mobile device displays can influence how colors are viewed.

Because of these factors, the color you see on your screen may differ from the color of the finished product you receive.

Ordering a physical swatch or finish sample is the best way to evaluate color, texture, and finish before making a purchase decision.

Yes. Even if you have ordered the same product in the past, we recommend ordering a new swatch before placing a reorder. Material offerings, color panels, and finish selections may change over time.

The company reserves the right to update or modify available colors, finishes, and materials without notice. As a result, previously ordered colors may not be identical to those currently being produced.

Customers are responsible for confirming all color and finish selections before placing a reorder. Color matching should not be based solely on previous orders, product photos, or online images.

Ordering a current swatch provides the most accurate representation of the materials and finishes currently being offered. Reviewing a physical sample can help ensure the selected color meets your expectations before production begins.